Ibisco

 
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Ibisco Support

If you reside in Germany, Italy, or Switzerland, please contact your local Ibisco partner for support. For all other countries Ibisco offers you free of charge product support for the following matters: problems with downloads, problems with trial software, problems with serial numbers, information about activating the software, questions about upgrades and product defects. Support is offered in English language via email.

For issues related to using Ibisco software you need to have a valid Annual support plan:

  • Offered via email.

  • Language: English.

  • Duration: 1 year.

  • Response time: 2 business days during Monday – Friday 09:30 – 16:00 CET.

  • Number of incidents: unlimited.

Please pay attention to the following points:

  • Before downloading the trial version of Ibisco software, or before starting the software, we strongly recommend you to read the Startup steps.

  • Ibisco software products include Users Manuals in electronic PDF format in English language. To access Users Manual, choose Users Manual from the Help menu.

Ibisco Remote support

Ibisco support team can help you remotely in using our software. To establish remote connection with an Ibisco representative:

  • Click on the link

  • Select Open or Run in File download dialog.

  • Select Run again, if security warning message appears.

  • When the program opens, enter the code you will get from our support team.